FAQ: Our Frequently Given Answers for your Frequently Asked Questions

Why should I register a domain through Consultix?
Consultix is leading Global Domain Management specialist. Our strength is our experience in worldwide domain management and solid customer oriented service. Our value added services will offer you peace of mind. Simply putting, if you have understood that Domain registration is not the only thing and it is just a part of whole domain management process, you should let Consultix look after your domain requirements.

In how many countries does Consultix registers domain names?
Currently, as of January 2006, we are providing Domain Management services for more than 173 countries and in total more than 240 domain extensions including gTLDs.

Do I need to pay in advance for the domain names?
No, you are not required to pay any fee in advance. We perform the registration and only after you receive our invoice, you are required to pay.

Do you accept Bulk Registration?
Yes, it is actually our strength to handle bulk registrations. You may request registration of particular names under several domain extensions worldwide.

Do you accept registration from private customers?
No, as a policy matter, we only serve corporate customers and Government offices.

Can I pay per credit card?
No, we only accept Bank transfers. Our bank details can be found on our invoice.

Can I register my trademarks through you?
Yes, it is very important that the rightful owner of the trademark should own the exact trademarks as domain names too. It is also necessary to protect your trademarks in countries, where legal standards are not up to the mark and domain can be grabbed very easily.

What does ccTLD and gTLD mean?
ccTLD means Country Code top-level domains. As the name rightfully suggests, these kind of top level domains are related with a particular country. Country code domains are created to be used by individual countries.
gTLD means Generic top-level domains. These kinds of domains are created for the internet public. Anybody from any country can apply for gTLD, provided certain conditions are met.
For more information, please see definitions.

Can I redirect my domain to other websites?
Yes, we can redirect your domain names to any site of your choice.

How do I know, whether my domain is free or already reserved?
You may call us or send us an email with your domain name list. We will give you the actual status of the domain names.

How do I know, when my domain expires?
You may call us or send us an email with your domain name list. We will provide you with the domain expiry date. We renew the domains before the expiry date, if we have not received any deletion/transfer away instructions from you.

Can I use my own DNS for registration purposes?
Yes, you are free to use your own DNS. We strongly recommend using our DNS for registration purposes, since we know the configuration requirements. If your DNS are not properly configured or not at all configured, the registration takes more time.

Do you charge any fee for update?
No. Our domain fee covers full administration. You can ask us to update the domain number of times you want.

Do you charge any fee for modifications?
No. Our domain fee covers full administration. You can ask us to update the domain any number of times you want.

Do you charge any fee for domain transfer to Consultix?
No. Our domain fee covers full administration. You can send us the domain name (s) that you want to be managed by Consultix and we will take care of the rest. Sometimes, domain transfer fee has to be paid to domain registry. We will pay it for you, as a part of our domain management service.

Do you charge any fee for domain transfer away from Consultix?
No, we do not charge any fee for domain transfer away from Consultix.

Are you accredited registrar in any country?
As of January 2006, we are accredited registrar in 12 countries. In many countries, local presence requirement is part of an agreement with domain registries, in such cases we work with our co-operation partner.

Can I cancel my domain registration without notice?
We require 3 months advanced notice, if you wish to delete any domain name managed by us. The fact that we need to renew your domain in time and before expiry date requires that we need to know well in advance, whether the domain should be marked for deletion or renewed.

Is there any minimum Contract period?
Yes, usual minimum contract period is 2 years. Exceptions are made, when the domain must be registered for more than two years in certain countries. In such cases, we let you know in advance about the minimum contract period.

Where can I see your price list ?
We have not published our price list, since our prices are meant for complete projects. If you need more details, please call us or send us an email.

Do you provide web hosting services?
Yes, we provide web hosting services. We have our server management center in Bremen with state-of-the-art hardware and software and latest technological features.

I want to buy a domain name, how would you help me?
Please let us know the domain name, you wish to register and we will let you know, whether it is still free. If it is free, we will let you know the price, terms and conditions.

I wanted to register a domain for my trademark but it is already reserved by somebody else, what should I do?
Please let us know the domain name and we will search further about what can be done. We will guide you about how to file dispute case or may be we will communicate with the domain owner to get the domain back on your behalf.

Do I always need a trademark to register a domain name?
In many countries, you can register a domain name without trademark. We will let you know more, once we know you specific requirements.

Can I become Consultix Reseller?
Yes. You can forward us the domain names, which you wish to register on behalf or your clients. We will register and manage them. We offer Reseller discount, if you are our billing contact for minimum 100 Domains. Once you have crossed the level of 100 domains, you are eligible to get Reseller Price for all the domains you have with us.

Do you have a Complaint and Abuse Handling Policy?
Yes. Please report all domain related complaint or abuse to our support at domains@consultix.net.

What is a Domain Name Password?
Domain Name Password is generated upon domain registration for some TLD. It is usual as a registrant authentication for registrant transfer or provider change late on. Domain Name Password should be kept at a safe place.

Registrant Warranty Statement
By submitting this Application for a Domain Name, you hereby confirm that you are Eligible to hold the Domain Name set out in this Application, and that all information provided in this Application is true, complete and correct, and is not misleading in any way. If any of the information is later found not to be true, or is incomplete, incorrect, or misleading in any way, or if you have submitted this Application in bad faith, the Domain Name Licence shall be Cancelled and you shall permanently lose the use of the Domain Name.

What is the role of WIPO?
The World Intellectual Property Organization (WIPO) is a specialized agency of the United Nations. It is dedicated to developing a balanced and accessible international intellectual property (IP) system, which rewards creativity, stimulates innovation and contributes to economic development while safeguarding the public interest.

What does WIPO Arbitration and Mediation Center do?
Based in Geneva, Switzerland, the WIPO Arbitration and Mediation Center was established to offer Alternative Dispute Resolution (ADR) options, in particular arbitration and mediation, for the resolution of international commercial disputes between private parties.

What is WIPO ADR Procedures?
ADR utilizes dispute resolution methods such as mediation and neutral evaluation, to help disputing parties reach prompt, rational and mutually agreed upon settlements.

What does UDRP stand for?
UDRP stands for Uniform Dispute Resolution Policy and is a process established by the Internet Corporation for Assigned Names and Numbers (ICANN) for the resolution of disputes regarding the registration of internet domain names.
The Uniform Domain-Name Dispute Resolution Policy (UDRP) has been adopted by ICANN-accredited registrars in all gTLDs (.aero, .asia, .biz, .cat, .com, .coop, .info, .jobs, .mobi, .museum, .name, .net, .org, .pro, .tel and .travel).
The UDRP does not apply to country-code top-level domains, except in a few cases where the local administrator has decided to adopt it.

What is your Service Level?
Working days Monday to Friday except Bank Holiday
Opening Hours 9:00 to 17:00 CET
Response time:
  • High Priority 2h
  • Priority 4h
  • Normal 24h
  • Low 48h

We guarantee an availability of our technical infrastructure of 99,9 percent or higher.

What are my rights and responsibility as domain registrant?
As a domain registrant you have rights and responsibility to the internet community. Please familiarize yourself with the important information provided by ICANN:
https://www.icann.org/resources/pages/registrant-rights-2013-09-16-en

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